Privacy Policy – CaptainsBet and data protection for users in Kenya

CaptainsBet respects the privacy of its users and is committed to protecting personal information collected through the platform.

This Privacy Policy applies to users accessing CaptainsBet services in Kenya and explains how personal information is collected, used, stored, and protected.

This Privacy Policy explains what information may be collected, how it is used, when it may be shared, and what rights users have regarding their personal data.

1. Information We Collect

To provide betting and gaming services, CaptainsBet may collect several categories of information during registration, account verification, and ongoing use of the platform.

Personal information may include a user’s full name, date of birth, identification details, and other information required to verify identity. Contact information can include an email address, mobile phone number, and residential address where applicable.

Financial information may include payment methods used for deposits and withdrawals, as well as transaction history linked to the account.

For users in Kenya, this may also include mobile phone numbers linked to mobile money services such as M-Pesa or Airtel Money when these services are used to process deposits, withdrawals, or account verification.

Technical information such as IP addresses, browser type, operating system, device identifiers, and access logs may also be collected.

The platform may additionally record account activity, betting history, game participation, saved preferences, and session information. These details help ensure account security, facilitate transactions, comply with legal obligations, and improve the overall user experience.

2. How We Use Your Information

Information collected through the platform is used only for legitimate business and operational purposes connected to the provision of services.

Common uses include:

• identity verification and account validation;
• fraud prevention and security monitoring;
• processing deposits, withdrawals, and betting transactions;
• customer support and account-related communications;
• compliance with legal and regulatory requirements;
• improving platform functionality and user experience.

CaptainsBet may also use aggregated and anonymised statistical information to analyse platform performance and user behaviour. Such information does not identify individual users.

Personal data is not used for purposes that have not been disclosed to users through this policy or other applicable notices.

3. Sharing Information with Trusted Partners

In certain situations, user information may be shared with carefully selected partners whose services are necessary for the operation of the platform.

These may include:

• payment service providers responsible for processing financial transactions;
• technology providers supporting website infrastructure and security;
• independent auditors performing compliance reviews;
• regulatory authorities or law enforcement agencies where disclosure is required by law.

Access to personal information is limited to what is reasonably necessary for the partner to perform its role. Third parties are expected to maintain appropriate confidentiality and data protection standards and may not use user information for unrelated purposes.

4. Data Security

CaptainsBet applies technical and organisational measures designed to protect user information from unauthorised access, misuse, loss, disclosure, or alteration.

Security measures may include:

• SSL encryption for data transmitted between users and the platform;
• restricted access to systems containing personal information;
• continuous monitoring of platform security;
• optional two-factor authentication where available;
• regular security assessments and audits.

Sensitive financial information is protected through industry-standard security practices. Payment PINs and similar credentials are not stored on platform servers.

If a security incident affects personal information, users may be notified where required under applicable legal obligations.

5. Children’s Privacy

CaptainsBet services are intended only for individuals who are at least 18 years of age. The platform does not knowingly collect personal information from minors. If we become aware that information belonging to a person under the legal gambling age has been submitted through the platform, appropriate measures may be taken to remove such information and restrict access to the account.

6. Legal Compliance and User Rights

CaptainsBet complies with the Data Protection Act, 2019 of the Laws of Kenya and other applicable data protection requirements. We are committed to ensuring that personal information is processed lawfully, fairly, securely, and in a transparent manner.

Depending on the user’s location and applicable laws, individuals may have rights relating to their personal information.

These rights may include:

• requesting access to personal data held about them;
• requesting correction of inaccurate information;
• requesting deletion of information where legally permissible;
• objecting to certain types of data processing;
• requesting a copy of their data in a portable format where applicable;
• withdrawing previously granted consent where consent forms the legal basis for processing.

Requests relating to privacy rights should be submitted through the official customer support channels. Each request will be reviewed and handled in accordance with applicable legal requirements.

7. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business operations, technology, or security practices.

Where significant changes are introduced, users may be informed through account notifications, platform announcements, or the email address associated with their account.

The most recent version of this policy will remain available on the website and will display the latest revision date. Continued use of the platform after updates become effective may be considered acceptance of the revised policy.

8. Contact Us

Questions regarding this Privacy Policy or the handling of personal information can be directed to the CaptainsBet support team through the official contact channels listed on the platform.

Requests are reviewed within reasonable timeframes and handled in accordance with applicable legal obligations and internal procedures.

If a user believes their privacy-related concerns have not been addressed satisfactorily, they may contact the relevant data protection or consumer protection authority responsible for their jurisdiction.

If you believe your privacy rights have been violated or that your personal information has not been handled in accordance with applicable law, you may also lodge a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC).

Article updated: May 2026